Service Operations Manager
2024-04-10
Full Time
Description
It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.Coordinates all service operations delivery activities and controls the execution. Implements rules, regulations; leads service operations teams of professionals.
Project Delivery
Ensure Project Health, Safety, Environment (HSE) and Quality management (QM) performance.Primary/ focal point for customer communication and engagement.Accountable for predictable project delivery accounting to project scope, ethical standards, laws, rules and regulation.Business Conduct Guideline, SGRE & industry HSE standards.Overall accountable for risk/ opportunity management, claim and change management in the project.Ensure all project document is received from New Unit.Contribute to Contract negotiation (New Unit and re-newal contract for SMAs, EWA).
People
Personnel and Organizational Leadership within Service Operations areaEnsure qualified and competent people are available to execute work.Set up site resources team.Service team management / supervision and development.Ensure technician training is compliant and up to date.
Customer & stakeholder management
Conducts stakeholder analysis and manages efficient communication with all relevant stakeholders.Lead site kick-off for operational activities during "Operations preparation & Acceptance".Sharing of status reporting with the client including uploading the Monthly Client Reports and sending preventive maintenance checklists to client platformDefinition of site reporting requirements
Site Infrastructure & Operations
Set up project infrastructure & site resources team (Supported by OPS Readiness Manager)Tracking and control of the degree of fulfillment of the planning of scheduled activitiesControl and tracking of sub-contractor activities (sub-contractor certification procedure)Process and tool implementation & AdherenceResponsible to ensure that internal and external Health and Safety standards are implemented and lived on site
Commercial
P/L Leadership within Service Operations area according to and agreed in the Limits of AuthorityResponsible for the application and fulfillment of the contract signed between SGRE and the client.Responsible for the project budget, schedule, overall project cost estimates.Risk and Opportunity management including driving Operations ProductivityApproval of monthly facilities/Wind farm reportEnsure development of and compliance with the Maintenance PlanCreate Operations Plan for activities (facilities, resources incl. Training plan, tools, spare parts, technicaldocumentation).Identify and develop new opportunities (Client needs).Lead incentive, bonus & penalties negotiations.
Technical
Technical Leadership within Service Operations areaResponsible prior to PM650 to perform inspection of reference turbine prior TOC together with 72-hour operational run and conduct inspection.Enforce a focus on safe work.
Qualification Required:
More than 5 years as a key account management, business development, project management or relevant roleTechnical background in oil and gas, energy or renewable energy industry is a plusProven strong business acumen, solution mindset, result orientedEnglish communication is a MUSTTravelling is a MUSTStrong communication and negotiation skillsStrong time management and planning skillsExperience in customer support, communicationExperience with contract managementProficiency in MS Office, CRM (salesforce)Experience in SAP and PowerBI is a plus.
Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.
We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our family-friendly practices bring to the new way of working.